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California Solar Consumer Protection Guide

Harness the Sun! Join the World’s Energy Revolution

Millions of homeowners have made a very smart decision to use the earth’s greatest and most sustainable resource to power their homes.  Solar energy allows you to produce electricity from a clean, renewable and incredibly powerful resource. But there are things you need to know and questions you need to ask about solar power and picking a solar power provider. This solar consumer protection guide provides that important information for southern California homeowners thinking of going solar.

What you need to know

The California Public Utilities Commission’s new Solar Consumer Protection Guide will help ensure you’re more confident and informed prior to purchasing solar. Beginning September 30, 2020 all solar customers will need to sign the Guide before purchasing a system. The signature is simply to confirm you’ve been given the document, have had an opportunity to review and are comfortable with the content.

These state guidelines follow closely with our Solar CCS Complete Confidence Guarantee so we’re very pleased this information is now a required step in the solar purchasing process. The guide contains great information and will help you understand exactly what you may be purchasing, the benefits solar will bring your household, and our commitment to your project.

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What you'll learn from the solar consumer protection guide

  • Find out if your Solar Power purchase qualifies for the 26% Federal Investment Tax Credit for a purchased solar system.
  • See if you qualify for the California SGIP rebate.
  • Will I qualify for Renewable Energy Certificates (REC).

This guide is from the California Public Utilities Commission

This guide is from the California Public Utilities Commission (CPUC), a government agency that regulates privately-owned utilities like Pacific Gas and Electric Company (PG&E), Southern California Edison Company (SCE), and San Diego Gas & Electric Company (SDG&E).

PG&E, SCE, and SDG&E customers must initial and sign this guide to connect a residential solar system to the electric grid. The CPUC requires these companies to collect your signed copy of this guide to ensure that you know your rights and have enough information to make a decision. 

(This requirement does not apply to solar thermal systems or solar systems in new home construction or multi-family buildings.)

 *Important notice: The California Public Utilities Commission (CPUC) released its 2021 version of the Consumer Protection Guide and contractors will be required to use this version of the guide for any signed contracts starting January 1, 2021.